By streamlining critical tasks and offering insight into the areas where specific employee or departmental goals are out of alignment with overarching business objectives, AKT’s workforce management solutions enable engagement of employees and ensure productive and efficient operations. Ours is a strong, elegant, all-encompassing solution to handle your personnel management requirements wherever work is done.

We’ve rethought how to make WFM solutions simple to use in a setting that is getting more sophisticated with time. You can be confident that the proper individuals are engaged at the appropriate times and that the needs of the clients remain the main priority.

We simplified things without sacrificing the functions you rely on. Our cutting-edge, cloud-based interface is designed to simplify routine chores. We recognise the value of creating a recognisable and simple interface. Our intuitive design offers an improved user experience while supporting all the features you want. Are you prepared for simplified visualisations that won’t require screen switching and let workforce managers see what they need?

You can have flexibility, convenience, and empowerment with workforce management solutions from AKT without losing the customer experience or operational effectiveness.

• Creating a timetable with fewer clicks
• Comprehensive cloud deployment
• Greater flexibility in scheduling
• An easier method of managing work across the entire enterprise
• A single timetable for telework, locations, and channels

By utilising workforce management systems designed to streamline WFM and enhance the employee and customer experience, you can increase productivity and satisfaction.

You can learn more about what employees are doing, how well they’re performing, and what areas they need to work on by using AKT Workforce Management reports, which have features like:

• Tutoring sessions that are initiated automatically
• A look at productivity metrics by channel type and a goal comparison
• Procedures that are unique for alerting to an atypical performance
• Updating shift and vacation bidding using automated procedures based on performance

Did you know that in a typical corporation, the back office has more staff than the contact centre? You have a significant blind spot when it comes to effectively manage your personnel if you aren’t currently utilising workforce management software in your back office and branch network.

For back-office operations and branches, AKT includes features for personnel management that were specifically designed, such as activity-based scheduling. The back office schedule allocates resources to particular production tasks during intervals of time that correspond to work arrivals, volumes, and deadlines. Smarter scheduling is made possible by our workforce management solution.

You get a safer, more potent, and more dependable experience with cloud-based Workforce Management. Our cloud services have several benefits, including:

• New upgrades without having to incur update costs or deal with the trouble of updating
• Making speedy use of new features and adding extra users as required
• Reducing the financial and technical burden on your IT organisation
• Improved performance, security, and reliability
• Utilising a high availability platform that leads the market